Refund policy

We want you to love your gear. If something arrives damaged, defective, or not as described, contact us within 25 days of delivery at noble.ecogroupproductions@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to ship anything back.

For any other reason, reach out within 25 days and we'll do our best to make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Refunds
Once your refund or replacement is approved, refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.